Technical Writer

The Opportunity

The Technical Writer provides operational services to the Delivery Department by producing high-quality, client-facing reports that comply with regulatory standards and firm methodologies. This role involves close collaboration with internal teams and subject-matter experts to ensure client-facing documentation is accurate, clear, and aligned with industry and company standards.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice, as allowed by law.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop clear, concise, and logically organized content to maximize reader comprehension.
• Collaborate with subject-matter experts to accurately translate technical concepts into client-facing deliverables.
• Analyze and develop content for SOC system descriptions, policies, procedures, and related documentation.
• Draft SOC reports and other client deliverables to meet regulatory and internal quality requirements.
• Ensure all documentation is accurate, clear, and aligned with audience expectations and compliance standards.
• Review, edit, and proofread materials to ensure accuracy, consistency, and adherence to applicable standards.
• Ensure all assigned deliverables are completed on time and within budgeted hours.
• Manage competing priorities effectively in a fast-paced, rapidly growing environment.
• Work independently while adhering to Firm methodologies and maintaining high-quality standards.
• Manage project timelines and coordinate with cross-functional teams to meet deadlines.
• Maintain and update report dashboards and other tracking tools as needed.
• Deliver client-facing documentation with a high level of quality and attention to detail.
• Maintain technical proficiency to support the creation of effective and compliant documentation.
• Cross-train in other support areas and serve as a backup when needed.
• Contribute to team and company-wide initiatives for continuous improvement of processes and service offerings.
• Be available for occasional evening and weekend work as needed.
• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent writing, editing, proofreading, and grammatical skills
• Superb written communication skills, with a keen eye for detail
• Proficient with Microsoft Office Suite or related software
• Proficiency with or the ability to quickly learn the organization's software systems
• Strong project management, time management, analytical, interpersonal, attention to detail, and organizational skills
• Professional interpersonal skills with a dedication to superior client service
• Ability to build effective internal and client relationships with a positive and cooperative attitude
• Ability to handle multiple projects simultaneously

Required Education, Experience, & Certification

• Bachelor’s degree strongly preferred. Relevant experience of a minimum of 5 years is required in lieu of a Bachelor’s degree

Who we are

CyberGuard Advantage is headquartered in Las Vegas, NV, and offers our clients all over the globe, the highest level of quality in non-discretionary IT compliance and cyber security services.

What we offer
CyberGuard Advantage offers a competitive salary commensurate with your experience. We strive to enrich our team’s lives and offer various health and wellness benefits, paid time off, and an environment that celebrates continuous learning and development.

EQUAL OPPORTUNITY EMPLOYER: CyberGuard Advantage promotes diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents various experiences. All employment is decided based on qualifications, merit, and business need.