Given the critical nature of the information stored at companies with the information and records management industry, cybersecurity and IT compliance are critical components to ensuring customer confidence. Information and records management pertains to the practice of maintaining the records of an organization from the time they are created up to their eventual disposal. This may include classifying, storing, securing, archival preservation, and destruction of records. Whether physical or digital, maintaining proper internal controls over the records is a critical aspect of the information and records management industry. Some controls include privacy, data protection, availability, and physical & logical security. Implementing a robust compliance program can be used as a competitive advantage. Increasingly, information and records management companies are asked to implement and maintain a compliance program that demonstrates their commitment to a strong system of internal controls. Control frameworks (such as SOC 1, SOC 2, ISO 27001, etc.) are widely accepted and help information and records management companies differentiate themselves from their competitors by demonstrating their commitment to maintaining a strong IT compliance program.